Billing Policy

1. Refund Policy

Spinlead offers a 7-day trial with a money-back guarantee policy. If you find that Spinlead is not a perfect fit within your first 7 days of service, please send an email to contact@spinlead.com with your request for cancellation and the request for refund. Typically, the refund will be processed within 3-10 business days depending on your banking provider. The refund will be processed through the same method as the original payment.

After 7 days of service, we do not offer any refunds. When you register with Spinlead, you agree to pay and take responsibility for all charges made in accordance with your plan and these policies. In order to be fair to all clients, no exceptions are made.

Month-to-Month Plans: Our monthly plans are month-to-month subscription with no contract. Monthly plans automatically renew at the end of each billing cycle. To see the amount and date of your next payment, check your email provided at sign up that will contain a link to your payment management portal.

2. Cancellation

To officially cancel your Spinlead subscription, you must email contact@spinlead.com 3 business days before your next subscription. Remember in order to avoid future charges, the cancellation request must be sent at least 3 business days before your next billing date. Please contact us for more information on how to cancel.

You have the option for our services to run until the end of your billing cycle or cancel our services immediately. No prorated refunds are provided for cancellations made before the end of the paid up period.

3. Failed Charges

If Spinlead is unable to bill your credit card on file, you will have a 7-day grace period to update your billing. If your method of payment is not updated within this time frame, your account will automatically be terminated.

Accounts that have been terminated due to failed payment may be reactivated if valid payment information is updated and we can successfully charge the card for all debits owed on the account since the failed charge.

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